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Unopened purchased goods from Government Skills Australia maybe
returned in its original packaging within 30 days of receiving your
order. Government Skills Australia regrets we are unable to accept
returns nor refund, e-resources, e-publications, opened items or items
returned more than 30 days after delivery. If the return is a result of
our error, we will pay the postage costs.
We can not accept returns of certain items, when:
- Any item is returned more than 30 days after delivery
- Any CDRoms or DVD’s have been opened (taken out of its plastic wrap)
- Any item that is not in its original condition or has missing parts
- Any item that is an e-resource and/or an e-publication
Damaged/ defective items: GSA asks you to indicate the number of
items you’re returning, the reason for return and whether you would
like a refund or a replacement.
Wrong or missing products: Check the Tax Invoice that was
included with your shipment against your original order. Please
indicate the number of items you are returning, as well as whether they
arrived instead of or in addition to items that you did order. You will
not be charged additional mailing costs beyond those you had originally
authorised.
To make a return, please print out our  returns policy and form and send it to us with your goods (the address is provided on the form).
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